Mobile messaging is must-have technology for communication and productivity in the workplace. But the use of consumer messaging apps in the enterprise is at an all-time high, creating major risks and challenges for…

Uber execs are under fire for using an encrypted chat app that allows users to automatically “disappear” messages. Although the company was smart to use encrypted messaging, it also made some mistakes –…

Chatbots are a hot technology topic these days, and for good reason. If you’re new to the concept of chatbots, just think of them as, literally, a combination of “chat” and “bots.” Chat,…

For many technology executives and entrepreneurs, a crowded market can feel daunting, especially when there are many new entrants with backing from venture capital firms. But if I’ve learned anything from my decades…

If you haven’t seen it yet, my latest Wireless Week column, Moving the Mobile Industry Forward after MWC 2017, is now available online. I cover the fast-changing mobile technology landscape and drill down on…

Growing brands recognize that the customer is king. Across all industries, memorable and exceptional customer experiences are replacing price, purchase history and other variables as drivers of customer acquisition and loyalty. Creating and…