Chatbots are a hot technology topic these days, and for good reason. If you’re new to the concept of chatbots, just think of them as, literally, a combination of “chat” and “bots.” Chat, as you know, simply involves the ability to send messages back and forth between two or more parties. Historically, chat participants were […]
Enterprise Chatbot Security and Integration Challenges Read More »
For many technology executives and entrepreneurs, a crowded market can feel daunting, especially when there are many new entrants with backing from venture capital firms. But if I’ve learned anything from my decades of experience in the tech industry, it’s that a surplus of emerging competitors isn’t necessarily a bad thing. In fact, as I
The Silver Lining of Running a Tech Venture in a Crowded Market Read More »
If you haven’t seen it yet, my latest Wireless Week column, Moving the Mobile Industry Forward after MWC 2017, is now available online. I cover the fast-changing mobile technology landscape and drill down on a few hot topics that are dominating conversations in the mobile industry, including 5G, device innovation, virtual reality and the Internet of
Mobile Industry Hot Topics Read More »
Growing brands recognize that the customer is king. Across all industries, memorable and exceptional customer experiences are replacing price, purchase history and other variables as drivers of customer acquisition and loyalty. Creating and maintaining a first-rate customer experience isn’t easy. But many brands are discovering that improved communication — and something I call “inside-outside enterprise
Inside-Outside Enterprise Messaging: The Key to a Better Customer Experience Read More »
At Infinite Convergence, we are constantly contributing to the fast-evolving discussion regarding enterprise messaging solutions. Towards that end, I wanted to quickly share a couple of recent videos we’ve done that discuss NetSfere, our secure enterprise messaging product. Enjoy! Interview at Mobile World Congress In this video with Natalie Smith from Mobile World Live, I
Recent Infinite Convergence and NetSfere Videos Read More »