Mobile messaging is must-have technology for communication and productivity in the workplace. But the use of consumer messaging apps in the enterprise is at an all-time high, creating major risks and challenges for organizations across a range of industries. In fact, the threat posed by employees’ use of consumer messaging technologies is so severe that […]
Employees’ Use of Consumer Messaging Apps Is a Ticking Time Bomb for Enterprises Read More »
Uber execs are under fire for using an encrypted chat app that allows users to automatically “disappear” messages. Although the company was smart to use encrypted messaging, it also made some mistakes – and Uber’s example provides important lessons for other enterprises interested in a more secure way to share information and data.
What Uber Got Wrong (and Right) About Secure Enterprise Messaging Read More »
If you haven’t seen it yet, my latest Wireless Week column, Moving the Mobile Industry Forward after MWC 2017, is now available online. I cover the fast-changing mobile technology landscape and drill down on a few hot topics that are dominating conversations in the mobile industry, including 5G, device innovation, virtual reality and the Internet of
Mobile Industry Hot Topics Read More »
Growing brands recognize that the customer is king. Across all industries, memorable and exceptional customer experiences are replacing price, purchase history and other variables as drivers of customer acquisition and loyalty. Creating and maintaining a first-rate customer experience isn’t easy. But many brands are discovering that improved communication — and something I call “inside-outside enterprise
Inside-Outside Enterprise Messaging: The Key to a Better Customer Experience Read More »
I am giving a keynote speech on this topic at the upcoming MEF Global Consumer Trust Summit in San Francisco, and, as such, thought I would share some of my thinking regarding consumer trust and online privacy. Unless you live in a cave and have never touched a computer or smartphone, your most intimate secrets and
The Future of Online Privacy Read More »